Terms of Service

OTCFleet.com is operated by OTC Fleet Services, a division of Mobiltech Companies LLC. These terms govern website use and, when incorporated into an accepted estimate, order, or service agreement, the related products and services. OTC Fleet Graphics is another division of the same company. OTC Fleet Sales and Leasing / Keystone Trailers is a separate legal entity; its transactions are governed by its own agreements.

Contact: Mobiltech Companies LLC, 480 Running Pump Road, Lancaster, PA 17601; info@OTCFleet.com; 717-208-3600.

A specific signed or otherwise accepted estimate, work order, credit agreement, warranty, or other written agreement controls if it conflicts with these general terms for that transaction. Browsing alone does not authorize work, payment, promotional texting, or call recording. Terms requiring agreement apply only to the extent validly accepted and enforceable.

Website prices, calculators, examples, turnaround times, product descriptions, and availability are preliminary information, not binding quotes or guarantees. Submit a quote or service request so our team can review the actual scope, vehicle, condition, measurements, materials, availability, and other requirements. Final pricing and work are subject to an estimate or order accepted by both parties. We may correct website errors, but changes to an accepted job require agreement as appropriate.

Submitting a form, booking request, or chat message does not confirm an appointment, establish credit, or authorize repairs or production. We confirm scheduling and work separately.

You must be legally able to enter the transaction and authorized to act for the customer and any vehicle or property involved. Provide accurate information and disclose relevant conditions. Protect account credentials and promptly report suspected unauthorized use. You may not misuse the website, introduce malicious code, access others' accounts, interfere with services, or submit unlawful material. We may restrict website access for misuse, subject to applicable law and existing obligations.

Work starts after the required estimate, approvals, authorizations, and any specified deposit are received. Changes, additional work, hidden conditions, or scope differences may require a revised price and schedule and any authorization required by law. Delivery, installation, completion, shipping, and appointment dates are estimates unless expressly guaranteed in an accepted agreement. We will communicate material changes. Material availability, vehicle condition, weather, vendor schedules, customer delays, and events outside our reasonable control can affect timing.

For services and repairs, the accepted work order identifies the authorized scope. Additional diagnostics, repairs, parts, or other charges require approval when required by law or the agreement. We may carry out authorized work ourselves or coordinate qualified third parties. A request or website submission does not waive repair authorization requirements or establish that a vehicle is safe or roadworthy.

The accepted estimate, order, invoice, or credit agreement states applicable prices, taxes, shipping, installation, deposit, payment due dates, and other charges. Credit is subject to approval and separate terms. No specific deposit percentage, cancellation fee, storage fee, late fee, card surcharge, or nonrefundable amount is imposed by this page alone.

If you cancel or reschedule, contact us promptly. Any cancellation charge, refund restriction, or responsibility for completed work and committed materials is governed by the accepted job terms and applicable law. For online purchases, the terms shown and accepted at checkout govern the purchase, subject to applicable law. These terms do not create a blanket no-refund policy.

Keeping a payment card on file and making later charges require appropriate separate authorization. Agreeing to these terms does not authorize unlimited charges.

Vehicle service and repairs require the authorizations identified in the work order and required by law. Website descriptions and estimates are not a diagnostic assessment, inspection approval, guarantee of compliance, or representation that a vehicle is safe to operate.

For graphics projects, review and approve proofs, spelling, numbers, placement, colors, dimensions, and other specified details before production. Digital previews are illustrative. Changes after approval may require an agreed revised price and schedule. Customer approval does not excuse our failure to perform the approved scope.

Shipping and third-party installation must be included in or separately added to the accepted scope. Delivery dates depend on carriers and other vendors. Contact us promptly about missing, damaged, incorrect, or defective items so we can evaluate and coordinate a remedy. Applicable law and the accepted order govern risk of loss, returns, and remedies; this page does not impose an undisclosed claim deadline.

Customers must provide agreed access and disclose known surface defects, repairs, coatings, corrosion, contamination, and other relevant conditions. Existing damage or unsuitable surfaces can affect installation, adhesion, removal, and results. We will address material scope changes and required approvals before additional work. These terms do not excuse damage caused by our negligence or eliminate rights that cannot lawfully be waived.

Our website content and original designs, proofs, concepts, layouts, production artwork, and editable/source files remain ours or our licensors' property unless a separate written agreement expressly transfers particular rights. Payment alone does not transfer ownership or require delivery of editable/source files. For fully paid completed graphics, the customer receives a nonexclusive right to display and use the delivered graphics for the purpose stated in the accepted order.

Customer-supplied logos, trademarks, photographs, and preexisting artwork remain the property of their owners. You represent that you have permission to provide them and authorize us and our service providers to reproduce and process them as needed for the job. We do not acquire ownership of your preexisting brand merely by working with it.

When this provision is included in and accepted as part of your project agreement, you authorize us, to the extent you hold the necessary rights, to photograph and record work we perform and use those images and video, including visible business names, branding, and completed graphics, on our websites, social media, portfolios, advertising, and other business marketing without further approval or compensation. This permission is not subject to a general customer-requested opt-out.

It does not override applicable law, third-party rights, a separately signed confidentiality agreement or restriction, or rights that cannot lawfully be waived. It does not authorize publishing payment information, confidential account records, private communications, or identifiable people without any legally required permission. Mere website browsing does not grant this project permission.

Our Privacy Policy explains information handling. We may communicate about inquiries, appointments, quotes, work, and accounts using the contact details you provide. Marketing emails include unsubscribe options. Promotional texts require any consent required by law, separately from acceptance of these terms; consent is not a purchase condition. Message frequency varies and message/data rates may apply. Reply STOP to stop texts or HELP for assistance, or contact us.

Business calls are recorded subject to legally required notice and consent before recording. These website terms are not a substitute for that consent.

Any specific product, material, manufacturer, workmanship, or installation warranty must be identified in the accepted estimate, work order, or written warranty. Expected material life is an estimate affected by exposure, use, surface condition, and care, not an unconditional warranty. Contact us promptly if there is a concern so we can inspect it and evaluate available remedies.

Website content is provided as available without a guarantee of uninterrupted or error-free access, to the extent permitted by law. We are not responsible for third-party websites or services we do not control, subject to our obligations for the work we agree to provide.

To the extent permitted by applicable law, neither party is liable under these general terms for remote or indirect consequential losses arising solely from website use. This limitation does not exclude liability for fraud, intentional misconduct, gross negligence, personal injury where exclusion is prohibited, or any liability or consumer remedy that cannot lawfully be limited. There is no blanket waiver of responsibility for our work.

Pennsylvania law governs to the extent permitted by applicable law, without overriding mandatory protections that apply to a transaction. Contact us first so we can try to resolve concerns. Unless another valid agreement or mandatory law provides otherwise, disputes may be brought in the state or federal courts having jurisdiction in Lancaster County, Pennsylvania. These terms do not require arbitration or waive a jury trial or participation in a class action.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. We may update website terms prospectively by posting the new effective date. Changes do not retroactively alter an accepted job or create consent to new obligations without any required agreement or notice.